Curriculum Vitae

TRẦN CHÂU MỸ

L&D Retail | Employee Training | Coaching & Mentoring

DOB: 25-Dec 1992

Email: im.tranchaumy@gmail.com

Site: im.tranchaumy.site

Address: Chu Van An, Binh Thanh, Ho Chi Minh

Mobile: (+84)938273610

EXPERIENCE:

+ Multi-brand & Mono stores Sports Fashion:

Supersport, a part of Central Retail Vietnam, with over 30 brands HOKA, PUMA, FILA, CONVERSE, Crocs, UnderArmour, Skechers, NewBalance, speedo, adidas, nike…

+ Convenience Store: FamilyMart of Itochu Vietnam

Japanese convenience store system, is open 24 hours a day, operates 365 days following a completely new retail model.

I have accumulated 7 years of experience in the training industry throughout my career.

In my previous roles, I have had the opportunity to work with various F&B and Retail chains, providing them with effective training solutions that have helped their employees achieve their full potential.

I am passionate about helping individuals and organizations grow and develop through effective training.

I am excited to continue making a positive impact in my current role as an Employee Trainer, Coach & Mentor.

EDUCATION

2011 – 2013: Military Medical Colleges 2 – Physician

2013 – 2016: College Of Foreign Economic Relations – Business Administration

CERTIFICATES

2016 Train The Trainer – FamilyMart Japan Training Center

2017 Coaching (OJT -101) – FamilyMart Thailand Training Center

2017 Omotenashi: Customer Service Training – OCD Vietnam

2018 Project Management – FamilyMart Japan Training Center

2021 Leadership Coaching – Central Retail Vietnam

SKILLS

Presentations & Public Speaking

Training Delivery & Leadership Development

Employee Training & Corporate Training

Interview Preparation

Career Development Coaching

Sales Management: Sales Operations & Sales Processes

Operational Planning & Operations Management

Budgeting & Strategic Planning

Performance Management

Customer Service Management

HSV Group · Mar 2022 – Present

Senior Sales Trainer

•Update the store operation manual continuously.

•Compose guidelines/ manuals for new operating procedures.

•Compose/ Update the question bank for testing store operation knowledge.

•Preparing relevant documents for training courses in advance

(schedule, attendant lists, opening announcement, etc.)

•Preparing classroom, devices, stationery, and training tools for training sessions.

•Attending training sessions to assist trainers

(checking attendance, technical support, taking notes, etc.).

•Storing training documents, updating training data, making relevant reports.

§Make monthly/ weekly training plans.

§Implement training courses for store staff.

§Do the interviews probation for new staff in store.

§Answer the candidates’ questions about training and task in store.

§Instruct the store staff to solve any operational problems if any

(via phone/ e-mail).

§Makes visits to check the operating qualities of the stores.

§Implement other tasks assigned by the direct manager.

Central Retail · Oct 2020 – Mar 2022

Field Sales Trainer

• Implement training courses
(1) as annual and monthly plans of the department,
(2) as requests from the direct manager,
(3) for all level new staff of store (inside and outside the city). SA/ASM/SM/SSM

•Be in charge of off-the-job and on-the-job training for all level staff of Supersports Store and MONO Store

(consists of: FILA, Crocs, UnderArmour, Skechers, NewBalance) in Vietnam

•Make visits to check and follow up on post-training activities at the centers/ stores.

•Make evaluations on training activities at the centers/ stores. Ensure all level staff fully trained required courses to each level.

•Develop the content of training courses as plans and requests from the direct manager and the department head.

•Create job aids. Edit, update and make changes to the content of training courses as requests from the department.

•Collect and summarize weekly training reports and training schedules.

•Keep track of monthly reports of training result evaluation.

•Collect and manage training documents and data as standards of the department.

•Analyze collected data to find out solutions for training to improve customer service.

FamilyMart · Jun 2016 – Jun 2020

Senior Operation Training

1. Training:

•Identify and assess training needs through job analysis, career paths, annual performance appraisals and consultation with line managers.

•Overall individualized training & development plan that addresses needs and expectations.

•Deploy a wide variety of training methods.

•Conduct effective induction and orientation sessions.

•Monitor and evaluate training program’s effectiveness.

•Manage training budget.Provide opportunities for ongoing development.

•Maintain a keen understanding of training trends, developments and best practices.

•Proven work experience as a training manager.

•Track record in designing and executing successful training programs.

•Familiarity with traditional and modern training methods

(mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)

•Responsible for planning, organizing, and implementing training activities that will boost employee’s workplace performance in alliance with company’s core values.

•Be responsible for plan, organize engagement activities for staff including Actively participate in HR team’s activities to promote collaboration and great teamwork.

2. Recruitment

•Conduct recruitment activities, included Management Trainee program.

•Responsible for interview and selection.

•Assist in building and developing candidate database, functional tools.

•Conduct advertisement activities to ensure that all recruitment requests are handled on time.

•Work with consultant/headhunt services firm to post job or search right people.

•Suggest for improvement of recruiting procedures.

3. Employer Branding

•Promote company brand through social network channels:

Linkedin, Fanpage, Facebook…….

•Utilize and promote internal events as a part for employer branding.

•Assist in building relationship with Universities/Organizations, join career events, organize workshops.

4. Do HR projects. Other tasks are assigned by line manager / HR Manager

Curriculum Vitae

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